"Take Care of Your Business and Your Business Will Take Care of You."

Do I have to implement all 12 points to be profitable?

No. Be profitable NOW by implementing several points that will get you PROFITS, PROFITS, PROFITS with your next service call. No cumbersome learning required here. This is why this system is so dynamic. You can implement either all, or just the points you are comfortable with. From the downloadable manual, you may also print out each point and form as you wish.

Can I customize the forms for my own use?

Absolutely! Just add your company info.   

Where can I find out how to calculate the labor rate for my area?

PRICING FOR PROFIT information can be found under Point 3.   

Where can I find out how to properly mark-up my materials?

Information about MATERIAL PRICING FOR PROFIT can be found under Point 3.

Where can I find out how to increase my business’s MARKET SHARE?

In the advertising section.

Where can I find information about managing productivity of my technicians?

In the STATISTICS SECTION.

Where can I find information about how to handle ESTIMATES?

Estimate procedures and choices are covered under Points 1, 3 and 8.

Where can I find information about how to handle incoming calls?

Invoice suggestions can be found under point 2 – Invoices.

What about a flat rate manual?

Information is covered in Point 8, FLAT RATE MANUALS.

Where can I find information about handling customer insurance claims?

In the INSURANCE section, Point 7.

Where can I find information about STATISTICS?

STATISTICS and their use are covered under point 10, Statistics. Other sections also have valuable statistic information.

Where can I find an example of a good ADVERTISING PLAN?

We have provided a sample of a 1 through 5 year advertising plan under point 12, Advertising.

What does CSI stand for?

We cover this in Point 1.

WILL I HAVE TO PURCHASE PERIODIC UPDATES?

NO, ABSOLUTELY NOT.